Mission

Reykjavik Fibre Network does not compete with service providers. We focus on our own strengths which are operating our state-of-the-art open access network and providing exceptional service to all our partners, and all our consumers and customers. Because we have a mission to enhance the lives of citizens and improve conditions for businesses and communities, we have a very good track record of reinvesting our profits to make sure our network is world class and as future-proof as possible. 

At the end of the day, our ultimate beneficial shareholders are the people of Reykjavik city, who are also our primary end user customers.

Service Mission

Reykjavik Fibre Network's goal is to provide excellent service to customers and partners alike. One step in that matter is to launch a service website. We have five Key Performance Indicators (KPI). When we service our customers we give six promises which we measure regularly. The service promises show what the customer can expect.

1. How we approach service
   • We listen, consult and warmly welcome customers
   • Motto: Polite, show respect, helpful, friendly and professional
2. Response time
   • We answer customers as soon as possible and return calls the same day if asked
   • We respond to communications within 24 hours during business days, service interruptions go to immediate processing
3. Enquiry resolution
   • We resolve enquiries professionally and inform people of their progress
   • Motto: We explain things in simple terms, we don't throw enquiries between us and are result orientated
4. Reliability
   • We react as soon as possible
   • Customers without connection take priority
   • If we miss a phonecall we call back (if we have a direct number)
5. Safety
   • Safety of our customers and staff is of utmost importance to us. We show responsibility in the field as well as in the office. We are well visible out in the field and put up relevant safety measures.